Rental Policies

Reservations

Rental items are not reserved until the required deposit (50%) is received and a signed rental agreement is on file. Availability is not guaranteed by submitting a quote request. Twin Lakes Party Rentals will confirm availability and send reservation details after reviewing your request.

Rental Periods

Standard rental periods are e.g., 24 hours, weekend rental, multi-day rate. Items must be returned by the agreed return date and time. Extended rental periods may be available upon request and are subject to additional fees.

Deposits

A deposit of 50% of the rental total is required to secure your reservation. Deposits are non-refundable under the terms outlined in our cancellation policy.

Final Payment

The remaining balance is due 48 hours before the event. Accepted payment methods include cash, check, or card. Full payment is required before items are released for pickup or delivery.

Taxes

Applicable sales tax will be added to all rental orders as required by Arkansas state law.

Pickup

Customers may arrange pickup of rental items at a time and location confirmed by Twin Lakes Party Rentals. Most of our rental items are available for pickup however some are not. Your rental agreement will have all necessary information for pickups. 

Delivery

Delivery may be available for select orders within our service area. Delivery is generally available for all our rental items. Contact us to discuss your event address and delivery options. Some fees may apply.

Setup and Takedown

Setup and takedown assistance may be available for select rental items and locations. Tents and dance floors include setup, other items may be setup and taken down for your event for an additional fee.  Customer setup responsibilities will be outlined in your rental agreement.

Return Deadlines

All rented items must be returned in the condition specified in your rental agreement by the agreed return date and time. Items not returned by the agreed return deadline may be subject to additional rental fees for each day they remain unreturned. Please communicate with us in advance if you anticipate needing a rental longer. Refunds are not issued for items returned early or unused portions of a rental period unless otherwise agreed in writing. 

Cancellations

Cancellation requests must be submitted in writing to Twin Lakes Party Rentals. Contact us as early as possible if you need to cancel.

Date Changes

If you need to change your event date, please contact Twin Lakes Party Rentals as soon as possible. Date changes are subject to availability and must be approved in writing. We will do our best to accommodate your updated event schedule.

Weather

Twin Lakes Party Rentals is not responsible for weather conditions affecting your event. Customers renting tents and outdoor equipment should review setup and wind-load requirements in their rental agreement. For questions about severe-weather situations, please contact us directly.

Cleaning Requirements

Rental items must be returned clean and free of food, debris, candle wax, glitter, confetti, or other materials unless otherwise specified in your rental agreement. Rental items should be returned/ready for pickup clean and in the condition they were received. Cleaning instructions will be included with rental agreement. Failure to return items clean may result in additional cleaning charges. 

Damaged or Missing Items

Customers are responsible for all rental items from the time of pickup or delivery until the time of return. Any damaged, broken, or missing items will be assessed and may result in repair or replacement charges. 

Late Returns

Items not returned by the agreed return deadline may be subject to additional rental fees for each day they remain unreturned. Please communicate with us in advance if you anticipate needing a rental longer. 

Customer Responsibilities

By completing a reservation with Twin Lakes Party Rentals, the customer steers to use all rented items appropriately, follow all setup and use guidelines provided, and return all items in the condition and timeframe specified. 

Refunds

Refunds are not issued for items returned early or unused portions of a rental period unless otherwise agreed in writing. 

Custom Product Policies

Custom yard signs and personalized items are produced specifically for your order and are non-refundable once production has begun. Please review all custom order details carefully before submitting your request.

Ready to Build Your Event Your Way?

Check availability and get a quote for your event today!